Under EU law (Regulation 261/2004), air passengers have the right to a refund or re-routing where an airline cancels their flight. Under the current circumstances, many airlines are offering vouchers for flights at a later date to customers. This does not change the situation under EU law that airlines are required to refund passengers within 7 days of the flight cancellation, if the customer
does not choose rerouting at the earliest opportunity or at a later date. However, the refund process may take an airline longer to do in the current environment.